Welcome to WhatsDiscuss
Welcome to the WhatsDiscuss Documentation! This page provides a comprehensive overview of all the features available in WhatsDiscuss, enabling you to easily understand how to use the platform to automate and enhance your WhatsApp communications.
Key Features of WhatsDiscuss
1. WhatsApp Chatbot Creation
Create dynamic, no-code WhatsApp chatbots with ease using our intuitive interface. Automate your WhatsApp communication without the need for any coding experience.
- Automated Responses: Set up automatic responses based on user input.
- Interactive Flows: Create engaging flows with buttons, quick replies, and media.
- Multi-language Support: Customize your chatbot in multiple languages to reach a broader audience.
- Triggers: Set custom triggers to activate chatbots based on messages, orders, or user actions.
2. WhatsApp Templates
With WhatsDiscuss, you can use powerful message templates that cater to a variety of needs:
- Simple Messages: Send direct, one-off messages to clients.
- Media Messages: Include images, videos, and documents in your messages.
- Carousel Templates: Display multiple products, services, or offers in a swipeable format.
- Limited-Time Offers: Engage users with offers that have a set time period.
- Product and Catalog Messages: Share product details and inventory in WhatsApp conversations.
- Order Details: Send automated order updates like order confirmation, tracking, and status.
3. WhatsApp Forms
Create forms that open directly within WhatsApp, allowing clients to fill out data and interact with your chatbot seamlessly.
- Lead Collection: Collect contact information and preferences from clients.
- Surveys & Feedback: Gather user feedback and insights after product purchases or service experiences.
- Appointment Scheduling: Let users book appointments or events with ease.
4. WhatsApp Catalog Management
Manage and showcase your products directly through WhatsApp using WhatsDiscuss’s Catalog Integration.
- Product Listings: Display your products to customers with complete details such as name, image, and price.
- Catalog Sync: Sync your inventory and product details with WhatsApp to show them directly in your conversations.
5. Order Management
Track and manage customer orders, including:
- Order Confirmation: Automatically confirm orders once placed.
- Order Status Updates: Notify customers of their order progress (shipping, delivery, etc.).
- Payment Integration: Support payment gateways like Razorpay and PayU to handle transactions.
6. WhatsApp Payments (India)
Enable WhatsApp Payments within India, allowing businesses to receive and manage payments directly through WhatsApp.
- Secure Transactions: Customers can securely make payments for orders or services via WhatsApp.
- Payment Confirmation: Send automatic payment confirmations or reminders to customers.
7. Broadcasting
Engage with a large audience through WhatsApp Broadcasts. Send personalized messages, promotional content, or updates to multiple clients at once.
- Scheduled Broadcasting: Schedule broadcasts for specific dates and times.
- Template-based Broadcasting: Send messages using templates for a more structured and efficient outreach.
8. Webhooks
Integrate WhatsDiscuss with external systems and services using Webhooks.
- Customizable Webhooks: Set up webhooks for sending data from WhatsDiscuss to your external applications in real time.
- Automated Actions: Trigger automated actions on your server based on WhatsApp messages and events.
9. Analytics & Reporting
Track the performance of your WhatsApp communication with detailed reports and analytics.
- Message Tracking: Monitor the status of messages (sent, failed, read, etc.).
- Conversion Tracking: Measure the effectiveness of your promotional messages and broadcasts.
10. Dynamic Chatbots
Enhance user experience with dynamic chatbots that adapt based on user interactions and needs. The business generates predefined chatbot messages with specific IDs, which are then provided to your system for delivery to users as needed.
- Message ID Generation: The business generates a set of messages with unique IDs for specific purposes (e.g., customer support, product inquiries, updates). These messages are reused for all users interacting with the chatbot.
- Centralized Message Handling: After generating the messages, the business provides them to your platform. Your system is responsible for selecting and sending the appropriate message based on the user's query or interaction history.
- Contextual Interactions: The chatbot adapts based on prior interactions, ensuring the conversation feels relevant and timely without needing individual user-specific customization.
- Efficient Delivery: Your system ensures that the right message is sent at the right time, whether it’s a simple inquiry, an update, or an action that needs to be taken.
- Use Case Examples:
- SmartAcademy: A personalized chatbot experience for students and parents, where SmartAcademy generates messages related to attendances, homeworks, student details, etc.
- SmartCarePlus: A healthcare chatbot experience where SmartCarePlus messages for appointment booking, locating healthcare, ordering medicines, etc.
This approach allows businesses to create a streamlined chatbot experience, with your platform handling message delivery efficiently without the need for tailoring every message to individual users.
11. User Management
Easily manage clients, conversations, and interactions within WhatsDiscuss.
- Client Management: Track and manage client profiles, contact information, and interaction history.
- Group Management: Create and manage WhatsApp groups for segmented communication.
- Notes & Tags: Add notes and labels to clients for better organization and future reference.
12. Multi-platform Support
WhatsDiscuss is available across multiple platforms to ensure seamless communication:
- Mobile App: Create and manage chatbots, broadcasts, and conversations on-the-go.
- Web App: Access all features through an intuitive browser-based interface.
Getting Started
Ready to get started with WhatsDiscuss? Explore the documentation for detailed guides on how to:
- Set Up Your Account
- Create Your First Chatbot
- Manage Your Clients and Conversations
- Automate WhatsApp Messaging
- Leverage Advanced Features like Templates and Broadcasts
Support
If you have any questions or need assistance, our support team is here to help!
- Email Address: support@whatsdiscuss.in
- Phone Number: +91 93103 25556
Release Notes
Keep an eye on the latest updates and enhancements to WhatsDiscuss. We release new features, bug fixes, and performance improvements regularly.